Account Ban; Payment Fraud? - Page 2 - Guild Wars Forums

Gillian Treehugger · May 26, 2009, 06:06 AM // 06:06

It happened to my husbands account yesterday.

he purchased 2 storage panes 3 days ago.

checked with credit card and the payment was authorised so no reason for the ban.

looks like they have a problem with the store.

Be Warned buying stuff from the GW store is dangerous to your account.

Elephantaliste · May 26, 2009, 07:17 AM // 07:17

Lots of people experienced account ban for Payment fraud.
So their fraud detection system is making many false positive cases.
Most of time simply contacting their support resolved the issue.
I agree it is not pleasant.

Gill Halendt · May 26, 2009, 07:46 AM // 07:46

Still waiting for a reply from the support.

Finding a thread here was helpful. Knowing it's not an isolated case calmed me down a bit.

Whatever happens to my account, I did nothing wrong to cause its suspension, so I hope my ban will be lifted. Sure I won't be shopping on their store anytime soon.

Tazmanius · May 26, 2009, 09:15 AM // 09:15

Yes..this is an issue that they need to address quickly..
I think what is most worying is the fact that quite a few of us are still banned and thus missing out on entertainment we paid for..(Wonder who the defrauder would be seen as in this case?)

NCsoft or ANet or Both really need to rectify this,restore our accounts and also release some sort of statement about the problem so that others can be warned..

ErinMaelranaidh · May 26, 2009, 09:21 AM // 09:21

Well, I can't deny it pisses me off to have my account terminated but the worst is to be treated as a defrauder. I used their online shop many times, they always got their money. ~~

I always pay my bills in time, never have debt of any kind... I feel insulted, in some way. -_-

Gill Halendt · May 26, 2009, 09:47 AM // 09:47

My card is a prepaid Visa Electron promoted by the Italian National Mail Society.

Called them to know wether any problem occurred, and they told me the latest transition went fine, but debit is still "pending". So, basically, NCSoft is yet to pick my money, and they probably have a problem their side accessing purchasers' accounts.

I just wish their automated system wasn't that overeager in delivering suspensions, since it's obviously their fault and all of us were probably incorrectly banned for that.

Robinek · May 26, 2009, 04:56 PM // 16:56

We send mail to support yesterday, 1st they send it to europen support and now they send this mail from one ppl to other. They are plaing with us

Both my friend made some shoping earlier without any problems, and now they are terminated....

Yang Whirlwind · May 26, 2009, 06:21 PM // 18:21

There is a thread in the Riverside concerning this: here

and even an answer from an NCSoft employee letting us know they are aware of the problem:

Quote:

Originally Posted by Martin Kerstein

Good Morning.

I have escalated this issue, and will get back to you as soon as I get an answer.

I apologize for any inconvenience this mess caused

Closing down this thread to keep things in one place.

May 26, 2009, 06:06 AM // 06:06	#21
Gillian Treehugger Ascalonian Squire Join Date: Aug 2006 Guild: A Place Called (HOME) Profession: Mo/E	It happened to my husbands account yesterday. he purchased 2 storage panes 3 days ago. checked with credit card and the payment was authorised so no reason for the ban. looks like they have a problem with the store. Be Warned buying stuff from the GW store is dangerous to your account.

May 26, 2009, 07:17 AM // 07:17	#22
Elephantaliste Krytan Explorer Join Date: Nov 2008 Guild: adblockplus.or	Lots of people experienced account ban for Payment fraud. So their fraud detection system is making many false positive cases. Most of time simply contacting their support resolved the issue. I agree it is not pleasant.

May 26, 2009, 07:46 AM // 07:46	#23
Gill Halendt Desert Nomad Join Date: Mar 2008	Still waiting for a reply from the support. Finding a thread here was helpful. Knowing it's not an isolated case calmed me down a bit. Whatever happens to my account, I did nothing wrong to cause its suspension, so I hope my ban will be lifted. Sure I won't be shopping on their store anytime soon.

May 26, 2009, 09:15 AM // 09:15	#24
Tazmanius Pre-Searing Cadet Join Date: May 2009 Profession: R/Me	Yes..this is an issue that they need to address quickly.. I think what is most worying is the fact that quite a few of us are still banned and thus missing out on entertainment we paid for..(Wonder who the defrauder would be seen as in this case?) NCsoft or ANet or Both really need to rectify this,restore our accounts and also release some sort of statement about the problem so that others can be warned..

May 26, 2009, 09:21 AM // 09:21	#25
ErinMaelranaidh Ascalonian Squire Join Date: Apr 2007 Profession: Rt/	Well, I can't deny it pisses me off to have my account terminated but the worst is to be treated as a defrauder. I used their online shop many times, they always got their money. ~~ I always pay my bills in time, never have debt of any kind... I feel insulted, in some way. -_-

May 26, 2009, 09:47 AM // 09:47	#26
Gill Halendt Desert Nomad Join Date: Mar 2008	My card is a prepaid Visa Electron promoted by the Italian National Mail Society. Called them to know wether any problem occurred, and they told me the latest transition went fine, but debit is still "pending". So, basically, NCSoft is yet to pick my money, and they probably have a problem their side accessing purchasers' accounts. I just wish their automated system wasn't that overeager in delivering suspensions, since it's obviously their fault and all of us were probably incorrectly banned for that.

May 26, 2009, 04:56 PM // 16:56	#27
Robinek Pre-Searing Cadet Join Date: Nov 2007 Guild: Marked by [Fury] Profession: Mo/	We send mail to support yesterday, 1st they send it to europen support and now they send this mail from one ppl to other. They are plaing with us Both my friend made some shoping earlier without any problems, and now they are terminated....